We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at: softandcosy.boutique@gmail.com. Please note that returns must be sent to the following address: 55 rue de Saverne, 67120 Molsheim.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us at softandcosy.boutique@gmail.com for any questions regarding returns.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please feel free to contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that your bank or credit card company may take some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at softandcosy.boutique@gmail.com.