Here is the English translation:
Shipping Policy
Delivery Areas
We proudly deliver to most countries around the globe.
International shipments may take a little longer depending on the destination, but we always ensure your package is handled with care.
Order Processing Times
All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Delivery Times
Average delivery times range from 10 to 20 business days, depending on the destination.
Please note that delays may occur during busy periods (holidays, sales) or due to customs inspections.
Shipping Fees
Express delivery options may be available depending on the product, with an additional cost indicated at checkout.
Order Tracking
Once shipped, an online tracking link will be sent to you by email.
If you do not receive your tracking number within 7 days, please contact us at:
softandcosy.boutique@gmail.com
Delivery Issues
If your package is damaged or lost during transport, please contact us as soon as you receive it or notice the issue.
We will open a claim with the carrier and offer you an appropriate solution (refund or replacement).
Delivery-Related Returns
If the customer provides an incomplete or incorrect address, the package may be returned to us.
In this case, we will offer either a new shipment at your expense or a partial refund of the order amount (excluding shipping costs).
Customs and Taxes
Some packages may be subject to customs fees or import VAT, depending on the regulations of the destination country.
These fees, when applicable, are the customer’s responsibility.